Front Desk Training Program

Front office training plan. Front desk training program housekeeping training program breakfast service training program 10 minute trainer. Lauderdale florida ktn is the lodging industry s best source for hotel training programs and supportive services in topic areas of hotel reservations sales hospitality and guest service excellence front desk.

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The front desk is your front line for guest services and your people should be warm and welcoming.

Front desk training program.

Schedule this course program class for delivery onsite. Main functions of bell desk department 6 stages of the guest check in procedure with flowchart types of common guest complaints in hotels different booking source of hotel reservation with examples 6 stages of reservation process in hotel with flowchart front office department security functions. Front desk agent hours. The certification is supported by the start skills tasks and results training for front desk representative.

At the program. Your clinic and workflow the first thing your new front desk person will need to know is how you like your practice to be run. No one wants to be met by a sullen expression and the words how can i help you spoken in a tone that communicates the person wants to be anywhere but there with you. Your training suite will be as unique as your practice is but having an outline can help you to get started designing the perfect program.

Others talk about it extensively but have no real program in place. Then any front desk staff who come on board at later dates can be certified via the remote process overview of the journey first chh candidates attend a private one on one live webinar approximately 60 minutes entitled the 5 pillars of front desk hospitality excellence delivered by ktn s most senior training executives. Part time and full time positions are common for front desk agent positions. A more experienced front desk agent may make up to 40k.

Housekeeping preventive guestroom maintenance industry certifications controlling alcohol risks effectively care certified hotel administrator cha. Hours will vary based on the business hours of the organization shift work will likely be an option. Hotel front desk training. Prepare your front desk staff to look and act professionally and on brand during this interactive training workshop.

Training is an important management function and is required to develop and ensure quality performance. Most employers will offer on the job training. In the hospitality industry some hotel organizations take training seriously. Latest front office training.

Training is delivered by doug kennedy or one of ktn s staff of training experts not random sub contractors. Front desk agent training courses. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry along with concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. First impressions last.

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